FAQs

How do I determine what size to order?

Our sizes are based off of 50th percentile height & weight (average size).  If your little one is above average or when in doubt, size-up!

Measure your little one's height and weight and compare their measurements to our sizing chart.

Our products do fit true to size, but keep in mind that fit depends on your child and fit preference. If prefer a looser fit, or your child is currently between sizes, we recommend sizing up for longer wearability.

What fabrics do you use?

All of our products are made with a very soft, stretchy fabric derived from bamboo. Learn more.

How do I care for and launder my jammies?

We love the super soft, breathability, and thermo-regulating properties of our bamboo. We believe this is the absolute best choice for your little ones and their skin.

We strongly suggest washing our items inside out in cold water and tumble dry on low, or hang to dry. For best results, do not wash together with rough items, such as jeans, towels, or zippered items.

 

Ordering

How do I check my order?

We can't wait for you to get your order! Check your order through the link sent on your email. Or feel free to message us at hello@bellabubear.com, we are always happy to help.

What payment methods do you accept?

We accept all major credit cards, Paypal, Afterpay, Apple Pay, & Google Pay.

What is Afterpay?

Afterpay lets you buy our PJ’s now and pay later, by breaking down a purchase into 4 smaller payments, every 2 weeks. Oh, and it’s interest free!

Can I order a gift card?

Yes! Gift cards are available for purchase here.

All gift card purchases are final and non-refundable.

Gift cards are digital. If you are purchasing as a gift for someone else, you need to enter the recipients email address when checking out (or you can forward the gift card after it comes to your personal email).

The gift card is redeemed at checkout using the code given. Gift card amounts can be used in one purchase or multiple purchases.

Are items in my cart held until I check out?

Items in your cart are NOT held until you check out. All items go to the first customer to complete the purchase.

What is a pre-order?

Pre-order items are items ordered with the understanding that it will ship at a later date. Pre-order items are made to order and will be shipped within the extended shipping window specified on the product page.

Pre-order items will ship when available.

The item I want is out of stock, when will it be restocked?

Some of our Limited-Edition styles will not restock and are made in very limited quantities. We like to keep things fun and always offer you the trendiest prints, hand-drawn and adorable. Best Sellers and Basics have will be made available within 1-2 months.

Shipping

When will my order ship?

We strive to ship all orders, both domestic and international, within 1 business day of purchase! Yes, that fast!  Standard (free) shipping will take 2-5 days for your package to reach to you depending on your location. For expedited and priority shipping, orders will ship no later than the following business day.

How much does shipping cost?

Shipping in the US is free! We really want to make sure shopping with us is fun & easy for you. International shipping can be calculated on your cart page.

Can I alter my order?

Please be sure you are purchasing the correct items and sizes with the correct shipping information as there is a very small window of time between the order being placed and us packing it to send it out. We strive to fulfill orders almost immediately after we receive them so that you will get your jammies fast!

If you have made a mistake on your order, please email hello@bellabubear as soon as you can so that we can do our best to correct it before processing, we move quickly!

Do you ship internationally?

Yes! We do.

We do try to keep taxes and duties as low as possible, however, you will be responsible for your own country’s taxes and customs fees, if applicable. International taxes and fees are subject to change based on origin of product.

International shipping time varies by country and can take up to 4-6 weeks for delivery.

Not all countries offer continued tracking once your package has left the United States. If you are not able to locate your package once it has left the United States, please contact the shipping carrier.

Returns

How do I return an item?

To initiate a return, click here.

To read our returns policy, click here.

Can I exchange a product?

The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. We will refund your original purchase as soon as your returned item is received.

Received a damaged or incorrect item? Please contact us at hello@bellabubear.com

The item I received is defective. What do I do?

We stand behind our products 100%. While we strive to send perfection, these are made by hand and mistakes can happen.

If you believe you have received a defective item, please contact us at hello@bellabubear.com

Claims for defective items must be initiated within 15 days of receiving it and product returned to us within 30 days of purchasing. Please remember some of our products are limited edition and an exchange is not always possible. All defects are handled individually. Proof of purchase from bellabubear.com is required.

Wholesale

Do you offer wholesale purchasing?

Yes! You can apply here.

 

 

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