Refund policy



Our policy is super fun, easy and customer friendly. If you receive a product and you don't love it, you can just return it. Shipping is on us when exchanging or returning for store credit! 

If returning for a full refund, the shipping label fee will be deducted from your refund.

Returned goods must be delivered to us unused, unworn, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. 

Please just let us know before 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Every order is eligible for a one time exchange. Only original orders are eligible for exchanges/returns. We only offer returns and exchanges on merchandise purchased from

All underwear is final sale. Items bought on major site-wide sale days, limited edition & holiday items, as well as items from "Hugs for Harper" day, cannot be returned/exchanged due to the nature of the purchase/donations made. 

International orders cannot be returned/exchanged.


If you need to exchange an item, you can do so through our exchange & return portal here. If you need additional assistance, send us an email at and we will send you a shipping label.

We stand behind our standards 100% and are happy to offer a full refund or store credit for items that are returned back to us, unwashed and unworn in the original packaging and condition it came in within the 30 days of purchase. After contacting us, we can issue a shipping label for you to attach to a package of your own, or the mailer bag you received it in.

The claim for a defective item must be made within 7 days of receiving it and returned to us within 15 days of purchasing. If you need to file a claim, you can do so here. For additional support, email us at  We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a refund will be immediately processed.

A credit will automatically be applied to your credit card or original method of payment, immediately. 

If you have any difficulty receiving the refund just contact us at

 Discounts/Sales Items

Offers cannot be combined. Only one offer can be applied at checkout. Some offers may not be eligible on sales items. Once an offer has expired we can no longer honor it. Discounts cannot be applied to a purchase that has already been made. 

Gift Cards/Certificates

Gift cards are now available on the site. The link can be found at the bottom of our homepage. Gift cards cannot be returned. If you need assistance please contact us at